FAQ - Orders & Shipping

Q: What is the delivery time?

A: The delivery time depends on the location. It takes 1-4 hours to dispatch the package. Most customers received their order within 7-12 business days from the date of the purchase.

If you have any questions about your order status, feel free to contact our customer service team. However, feel free to check our shipping information here: https://stasnystore.com/policies/shipping-policy

  

Q: Where is My Order?

A: Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed and track on the shipping carrier's website.

 

Q: Tracking Your Order

A: Once you place an order, we’ll send you an email with your order details. Our brands and partner boutiques typically take 1–4 business days to process your order. Once your order is shipped, you’ll receive another email containing your tracking number.

How to Track Your Order:

  • Use your Order Number and email to track your parcel on our website.
  • Alternatively, paste your tracking number into the "Tracking Number" section and click "Track" for real-time updates.

If you need help tracking your order, please reach out to us at contact@stasnystore.com.

Delivery Time:

Depending on your location, delivery typically takes 7–12 business days. While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Customs clearance
  • Failed payments
  • Peak shipping periods (e.g., holidays or festivals)
  • Inclement weather
  • Operational issues with the shipping company

Multiple Packages:

If your order includes items from different locations, you may receive them in separate packages.

We appreciate your patience and are here to assist you at every step of your shopping journey!

 

Q: Do you accept returns?

A: We offer a 30-day return policy counting from the day you receive your parcel. To ensure a smooth return process, please keep these guidelines in mind: Ship the return back within 30 days of receiving your order, and make sure to use a shipping method with an active tracking number.

 

Q: Which countries do you deliver to?

A: We provide worldwide delivery using UPS, FedEx, or DHL. However, we cannot ship to Russia, Belarus, and Ukraine due to the ongoing war.

 

Q: How to request a return?

A: We offer a 30-day return policy counting from the day you receive your parcel. To ensure a smooth return process, please keep these guidelines in mind: Ship the return back within 30 days of receiving your order, and make sure to use a shipping method with an active tracking number.

Unfortunately, we cannot accept returns sent via regular postal services, and such returns will be declined. To initiate a return, simply submit a return request to our team at contact@stasnystore.com

 

Q: Do I Need an Account to Place an Order?

A: No, you can place and track your orders with just an email address. However, creating a StasnyStore account allows you to enjoy faster checkout, and stay updated on your order status. We highly recommend setting up an account for a smoother shopping experience.

  

Q: How Can I Receive StasnyStore Email Updates?

A: Stay updated on the latest arrivals, trends, and exclusive promotions by subscribing to our newsletter. Simply enter your email address in the subscription box at the bottom of our homepage. If you have an account, you can also manage your email preferences directly in your profile settings.

 

Q: How Do I Place an Order on StasnyStore?

A: Placing an order on our website is quick and easy. Just follow these steps:

  1. Browse Our Collection:

    • Explore our products by navigating the collection menu, selecting a category in the menu "Shoes," or using the search bar to find something specific.

  2. Add to Cart:

    • Once you’ve found an item you love, choose your preferences (e.g., size, color) and click "Add to Cart." Repeat this for all the items you want to purchase.

  3. Proceed to Checkout:

    • When you're ready, go to your cart and click "Checkout." Sign in to your account, or continue as a guest if you don’t have one.

  4. Provide Details:

    • Enter your delivery address, payment method, and any other necessary information.

  5. Place Your Order:

    • Confirm your order, and we’ll take care of the rest. You’ll receive a confirmation email and updates at every step until your order arrives.

 

Q: Can I Cancel or Make Changes to My StasnyStore Order?

A: Yes, you may be able to cancel certain items before your order is prepared for shipment. To request a cancellation, please email us at contact@stasnystore.com as soon as possible.

Unfortunately, we cannot add items to an existing order. However, you’re welcome to place a new order for any additional items you’d like.

 

Q: Made-to-Order Items

A: Made-to-order items are crafted specifically for you, so manufacturing lead times may vary. For detailed information about the production timeline for your item, please refer to the product information page.

If you have any questions, feel free to contact us at contact@stasnystore.com

  

Q: Are StasnyStore Items Guaranteed Authentic?

A: Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.