Return & Refund Policy

We at STASNY STORE are committed to ensuring a satisfying shopping experience. If you are not fully pleased with your purchase, we are here to help. Please review the details of our return and refund policy below.

1. Return Eligibility

To qualify for a return, your item must meet the following criteria:

• Condition: Items must be in their original, unused, and unworn condition. Clothing and shoes should be free of any signs of wear, including marks, stains, or odor, and must still have all original tags attached.
• Packaging: Items should be returned in their original packaging, including shoe boxes or protective coverings, as applicable, to maintain product integrity and ease in restocking.
• Exclusions: Unfortunately, we cannot accept returns for items that have been altered, washed, or show visible signs of use. We reserve the right to refuse any item that does not meet our return criteria.

If you have any questions about the eligibility of your return, please reach out to us at contact@stasnystore.com. We are happy to help clarify any conditions for returning items.

2. Return Timeframe

• 30 Days: You have 30 days from the date of delivery to request a return. The 30-day period begins on the day you receive your parcel as confirmed by the tracking information. Any return requests made beyond this timeframe cannot be accepted.
• Return Request: To initiate your return, please contact us promptly at contact@stasnystore.com to ensure your request falls within the 30-day period. Once approved, we will provide instructions for shipping your items back to us.

3. How to Initiate a Return

To start your return, please follow these steps:

• Contact Us: Email - contact@stasnystore.com with your order number, the item(s) you wish to return, and the reason for the return. This helps us better understand any issues and continue improving our products and service.
• Receive Return Instructions: Our customer support team will reply with the return address and any specific instructions on preparing and sending your package. Please do not ship items back without contacting us first, as unauthorized returns cannot be processed.
• Prepare Your Return: Pack the item(s) securely in the original packaging. If possible, include a copy of your original receipt or order confirmation for easier processing.

4. Refund Process

Once we receive and inspect your returned item(s), we will update you on the status of your refund:

• Inspection: Upon receiving your return, our team will inspect the items to ensure they meet our return criteria. If the item is approved, we will proceed with the refund.
• Refund Method: Refunds are issued back to your original payment method (credit card, PayPal, etc.). Please allow up to 3-7 business days for PayPal and 7-14 business days for your bank or payment provider to process the refund and update it on your account.
• Communication: You will receive an email notification confirming the status and amount of your refund once it has been processed.

5. Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect. We advise using a trackable shipping method to ensure the safe and timely arrival of your return.
• Damaged or Incorrect Items: If your order was received in a damaged or incorrect condition, please reach out to us at contact@stasnystore.com immediately with photos or documentation of the issue. We will arrange for a replacement or provide you with a return shipping label at no cost.

6. Contact Us

For any additional questions about our Return and Refund Policy, please do not hesitate to contact our team at contact@stasnystore.com. We’re here to help with any inquiries or concerns regarding your order, returns, or refunds.